Returns Policy
At Charger2u, we are committed to ensuring your complete satisfaction
with our products. We understand that circumstances may arise where you may
need to return an item. Our return policy is designed to provide a hassle-free
experience while upholding the highest standards of customer service. Please
read the following return policy guidelines to understand how returns are
handled:
1.
Eligibility for Returns
You have the right to return any product purchased from Charger2u within
14 days of the delivery date. To be eligible for a return, the item must be in
its original condition, unused, and with all original packaging and accessories
intact. Items that have been damaged, altered, or used beyond what is necessary
for inspection will not be eligible for return.
2.
Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer service team
at info@charger2u.co.uk within 14 days of receiving the product
to request a return authorisation.
- Provide your order number, the reason for the
return, and any relevant details.
- Once
your return request is approved, you will receive instructions on how to
proceed.
3.
Return Shipping
You are responsible for the cost of return shipping, unless the return
is due to an error on our part or a defective product. We recommend using a
trackable and insured shipping method to ensure the safe return of the item.
Charger2u will not be held liable for items lost or damaged during the return
shipping process.
4.
Inspection and Processing
Upon receiving the returned item, our team will inspect it to ensure it
meets the eligibility criteria mentioned above. If the returned item is deemed
eligible for a refund, a credit will be issued to your original method of
payment within 10 business days. Please note that the refund amount will
exclude any original shipping charges unless the return is due to a defective
product or an error on our part.
5.
Exclusions
The following items are not eligible for return:
- Products that have been used, altered, or
damaged after delivery.
- Products missing their original packaging or
accessories.
- Products that were specifically customised or
personalised for you.
- Gift
cards and digital products.
6.
Damaged or Defective Items
If you receive a damaged or defective product, please contact our
customer service team immediately. We will work to resolve the issue promptly
by either replacing the item or issuing a refund, as per your preference.
7.
Contact Information
For any questions or assistance regarding returns, please contact our
customer service team at info@charger2u.co.uk. Our team is dedicated to
ensuring your satisfaction and will be glad to assist you through the return
process.
Charger2u reserves the right to amend this return policy at its
discretion. Any changes to the policy will be updated on our website and
communicated to customers as necessary.
Thank you for choosing
Charger2u. We appreciate your business and are committed to providing you with
high-quality products and excellent customer service.